CSM 425 Section 001: Consumer Conflict Resol
Summer, 2011
3 Credit Hours
Primary Instructor: William Hodge
M-W-F Office Hours: 1:00 – 4:00
TUE-THU Office Hours: 11:00 – 1:00 & 03:30 – 4:30
Appointments are helpful, but not necessary.
CSM 425/525 is an exploration of practical conflict mediation, negotiation, and management, and a survey of theory and practice of formal mediation.
Students will learn:
§ To analyze conflict according to stages
§ To constructively intercede in conflict
§ To utilize mediation strategies
§ To develop and utilize self-knowledge regarding conflict
§ To develop and utilize knowledge of others regarding conflict
§ To develop insight into private and professional interpersonal conflict
§ To develop insight into private and professional interpersonal conflict
COURSE OUTLINE
Date Topics
January 13 Syllabus and Course Overview
February 01 Chapter 3: Approaches to Conflict
February 03 View Red Devil Dog Video/Complete Study Guide
February 08 Red Devil Dog Discussion
February 10 Exam One
February 22 Chapter 4: Working Toward Collaboration
March 03 Listening Exercise
March 08 Chapter 6: Listening to Resolve Conflict and Build Lasting Relationships
March 10 Exam Two
March 15 Spring Break
March 17 Spring Break
March 29 Chapter 9: Opening the Doors to Conflict Resolution
March 31 Exam Three
April 05 Review Exam Three
April 07 Chapter 10: The Building Blocks of Collaboration
April 12 Chapter 14: Decision-making Choices for the Manager
April 14 Chapter 15: Handing Conflicts Requiring Direct Confrontations
April 19 Chapter 16: Special Situations: Opportunistic Employees, Workplace Violence, and Terminations
April 21 Skill Exercise
April 26 Skill Exercise/Dead Week
April 28 Skill Exercise/Dead Week
May 02 Final Exams Week
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Undergraduate Grading: |
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Exam One....................................... 20% |
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Exam Two....................................... 20% |
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Exam Three..................................... 20% |
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Exam Four....................................... 20% *Class Participation...................... 20% Total................................................ 100% |
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*Class participation: Students will earn 20 points by interacting with the class and instructor on topics of discussion during the class. Students will lose .5 points for every unexcused absence.
EXAMINATIONS
The four examinations emphasize material from each unit. Examinations may overlap; however, the majority of the questions will cover the current unit. The final exam is not comprehensive. The concepts of conflict mediation build on one another. The final will test the specifics of the topics covered for that section and for a general understanding of conflict mediation.
Students will take all examinations on eLearning. Students are responsible for learning how to use eLearning. The eLearning site for the course has a practice exam. Students will have 120 minutes to take exams. Students may use any class material during exams. Students may not assist one another during exams.
The four examinations emphasize material from each unit. Examinations may overlap; however, the majority of the questions will cover the current unit. The final exam is not comprehensive. The concepts of conflict mediation build on one another. The final will test the specifics of the topics covered for that section and for a general understanding of conflict mediation.
Students will take all examinations on eLearning. Students are responsible for learning how to use eLearning. The eLearning site for the course has a practice exam. Students will have 120 minutes to take exams. Students may use any class material during exams. Students may not assist one another during exams.
1. Students will arrive promptly for class.
2. Students with extraordinary scheduling problems related to meeting classes or taking exams should notify me in writing during the first week of class. I will expect students to complete appropriate work to compensate for absences due to acceptable reasons.
3. To qualify for a make-up exam, students must provide a written excuse from an appropriate source.
4. Students must provide a physician's written excuse for illnesses. Students will maintain possession of excuses until the end of the semester.
5. Students must provide a written statement from a parent or documented guardian for a family illness or death.
6. I will not excuse students from class in order to take tests or to complete assignments for another course.
7. I will give makeup exams as needed.
Textbook: Goodwin, C., & Griffith, D. B. (2007). The conflict survival kit: Tools for resolving conflict at work. NJ: Pearson Prentice-Hall, Inc
The instructor will provide additional course materials.
I do not provide extra credit opportunities.
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The Academic Misconduct Disciplinary Policy will be followed in the event of academic misconduct.
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