CSM 525 Section 100: Consumer Conflict Resolution
Summer 2011
3 Credit Hours
Primary Instructor: Dr. Will Hodge
None
CSM 425/525 is an exploration of practical conflict mediation, negotiation, and management, and a survey of theory and practice of formal mediation.
Students will learn:
§ To analyze conflict according to stages
§ To constructively intercede in conflict
§ To utilize mediation strategies
§ To develop and utilize self-knowledge regarding conflict
§ To develop and utilize knowledge of others regarding conflict
§ To develop insight into private and professional interpersonal conflict
§ To develop insight into private and professional interpersonal conflict
Syllabus and Course Overview
Introduction to the Course
Review Thomas-Kilmann Conflict Mode Instrument
Chapter One: The Nature of Conflict
Assignment: Prepare to report on one current personal conflict
Chapter One: The Nature of Conflict
Discussion: One current personal conflict
Chapter 2: Preventing Conflict
Chapter 3: Approaches to Conflict
View Red Devil Dog Video/Complete Study Guide
Red Devil Dog Discussion
Exam One
Review Exam One
Skill Exercise – Interests and Positions
Skill Exercise – Interests and Positions
Chapter 4: Working Toward Collaboration
Feelings and Emotions
Feelings and Emotions Assignment
Chapter 5: The Three Channels of Communication
Listening Exercise
Chapter 6: Listening to Resolve Conflict and Build Lasting Relationships
Exam Two
Review Exam Two
Chapter 7: The Communication Continua
Chapter 8: Are You Capable?
Chapter 9: Opening the Doors to Conflict Resolution
Exam Three
Review Exam Three
Chapter 10: The Building Blocks of Collaboration
Chapter 14: Decision-making Choices for the Manager
Chapter 15: Handing Conflicts Requiring Direct Confrontations
Skill Exercise
Skill Exercise/Dead Week
Skill Exercise/Dead Week
Final Exams Week
The four examinations emphasize material from each unit. Examinations may overlap; however, the majority of the questions will cover the current unit. The final exam is not comprehensive. The concepts of conflict mediation build on one another. The final will test the specifics of the topics covered for that section and for a general understanding of conflict mediation.
Students will take all examinations on eLearning. Students are responsible for learning how to use eLearning. The eLearning site for the course has a practice exam. Students will have 120 minutes to take exams. Students may use any class material during exams. Students may not assist one another during exams.
Exam One................................... 20%
Exam Two.................................... 20%
Exam Three................................. 20%
Exam Four................................... 20%
*Class Participation................... 20%
Total........................................... 100%
*Class participation: Students will earn 20 points by interacting with the class and instructor on topics of discussion during the class. Students will lose .5 points for every unexcused absence.
I will give makeup exams as needed.
Class participation: Students will earn 20 points by interacting with the class and instructor on topics of discussion during the class. Students will lose .5 points for every unexcused absence.
Textbook: Goodwin, C., & Griffith, D. B. (2007). The conflict survival kit: Tools for resolving conflict at work. NJ: Pearson Prentice-Hall, Inc
None
None
All students in attendance at the University of Alabama are expected to be honorable and to observe standards of conduct appropriate to a community of scholars. The University expects from its students a higher standard of conduct than the minimum required to avoid discipline. Academic misconduct includes all acts of dishonesty in any academically related matter and any knowing or intentional help or attempt to help, or conspiracy to help, another student.
The Academic Misconduct Disciplinary Policy will be followed in the event of academic misconduct.
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